Support

Last updated: October 2026

Something not working, or a product missing? Email us at hola@glowprice.app and we'll get back to you.

The scanner doesn't recognise a product

Check there is enough light and that the whole barcode fits inside the frame. If the barcode is worn or creased, use "Type the code by hand" on the scanner screen.

If the code is read but the product doesn't appear, it isn't in our catalogue yet. We note it automatically and start tracking its price.

A price doesn't match the shop's

Each offer shows how recent it is. Prices are updated overnight, so a price drop from this morning may not be reflected yet. The price that counts is always the shop's when you pay. If you see a big difference that doesn't go away, let us know the product and the shop.

A shop is missing

We keep adding shops as we get access to their catalogues. If you miss one, tell us: it helps us decide which to add first.

Alerts aren't arriving

Check that notifications are allowed for GlowPrice in your phone's settings. If they are and still don't arrive, email us with the product and your target price.

GlowPrice Pro

To manage or cancel your subscription, use "Manage or cancel subscription" in the app or the subscription settings of your Apple or Google account. If you change phone, use "Restore purchases" on the Pro screen.

Deleting my account

Instructions on this page.